ICT Organisational Audit

Gubhuza Consultants - ICT Organisational Audit

An ICT Organisational Audit is a systematic review of an organization’s Information and Communication Technology (ICT) infrastructure, processes, and controls. It aims to assess how effectively ICT aligns with business goals, manages risks, and optimizes resource utilization. This audit helps ensure technology is not just functional, but strategically supports the organization’s overall success.

  1. Strategy Analysis and Alignment
  1. Understand the ICT strategy and its alignment to the Business Strategy
  2. Understand the key Business Drivers and ICT Objectives
  1. Understand the AS – Is ICT Organisation

Identify key items for service delivery:

  1. Check these basics
  • ICT Business strategy
  • ICT business operating model
  • ICT processes ITIL
  • Governance (Audit, Risk and Compliance)
  • Steering committee for project governance
  • Change board for applications and infrastructure changes
  • Information Security Policy and posture
  • Service catalogue and its link to the academic project
  • Service Level Agreement
  • Stakeholder engagement (Business Relationship)
  1. Technology
  • Understand the current technology infrastructure and application landscape
  • Identify issues related to technical skills gaps
  1. People and Structure
  • Review the current ICT Structure (including the review of spans of control and number of reporting levels)
  • Assess Team Efficiency
  • Team Cohesion
  • Capabilities and Skills
  • Capacity related issues
  1. Define the To-Be ICT Organisation

Define the future ICT organisation requirements based on the ICT Strategy and on the and Opportunities related to addressing the identified challenges and meeting the academic project needs

  1. Key and supporting ICT Processes
  • Define the optimal ICT processes focusing on maximising the Business / user experience
  • Align the process requirements to the desired Customer Experience
  • Identify the process gaps and recommend improvements
  1. Technology
  • Understand future technology requirements
  • Identify future strategic and operational skills required
  • Balance system support requirements with required ICT capacity
  1. People and Structure
  • Define the structure to optimally align and support processes (e.g. flat structure design principles)
  • Define the required skills and competencies to support the process and in line with the ICT (technology/digitalisation strategy)
  • Benchmark the proposed structure against industry (including salary and remuneration)
  • Define the relevant Job Descriptions
  • Obtain approval of the ICT Structure
  1. Performance Management
  • Define for measuring ICT
  • Design the required Performance Management model
  • Obtain approval for the performance management model
  1. Implementation
  2. Place Staff into Roles
  • Perform staff skills audits to enable job matching
  • Place and appoint staff
  • Train unplaced staff to upskill them into new roles, if required
  • Engage organised labour and ensure legal process compliance
  1. Performance Management (PM)
  • Configure the performance management tool/system
  • Approve PM system
  • Develop training plans and execute
  1. Culture and Change Management

Initiate the change and culture change stream for the organisation design initiative right from the onset of the project.

Example change process below:

  1. Define the case for Change
  2. Plan the change.
  3. Get change champions
  4. Communication
  5. Find and celebrate the wins
  6. Evaluate, adjust, and continuously improve
  1. Project Planning
  1. Project Methodology
  2. Project Team with Roles and Responsibilities
  3. Indicative Project schedule (including Culture and Change Management)